Other Issues

Why am I experiencing buffering in Watch NRL?
Watch NRL is a streaming service available outside of Australia, so buffering may occur from time to time due to a range of factors. This generally normalis...
Thu, 18 Jul, 2019 at 6:47 PM
Why can't I view a live stream on Watch NRL?
If you're having trouble viewing a live stream on the Watch NRL service, we've most likely got a quick and easy fix for you.  Have you checked...
Thu, 18 Jul, 2019 at 6:51 PM
How can I contact Watch NRL Customer Care?
The Watch NRL Customer Care team is prepared to support you in the digital age. That means no long phone calls and transfers, everything is handled via one ...
Thu, 18 Jul, 2019 at 6:42 PM
Can I use international roaming to stream Watch NRL?
If you're travelling overseas and streaming Watch NRL from your Australian SIM via international roaming, you may receive the following error message: ...
Thu, 18 Jul, 2019 at 6:45 PM
Why is Watch NRL geo-blocking me?
Watch NRL is only available to customers viewing outside of Australia, New Zealand and some Pacific Islands countries. Therefore, geo-restrictions are place...
Thu, 18 Jul, 2019 at 6:49 PM
How do I update the Watch NRL app?
For the best streaming experience, make sure you have the latest version of the Watch NRL app. Our developers are constantly working to fix any bugs in the ...
Thu, 18 Jul, 2019 at 6:54 PM
Why have I been charged by FOX SPORTS?
Wondering why you've been charged by "FOX SPORTS Australia Artarmon NSW"? It's because Watch NRL is operated in partnership between the ...
Thu, 18 Jul, 2019 at 6:44 PM
Why am I receiving a 'Video Geoblocked' error message?
If you're receiving a 'Video Geoblocked' error message when trying to stream Watch NRL, please complete the following steps: Check your ...
Thu, 18 Jul, 2019 at 6:53 PM
How do I fix buffering in Watch NRL?
If you are experiencing buffering, lagging or skipping while streaming Watch NRL, we recommend checking your internet connection. A minimum internet speed o...
Thu, 18 Jul, 2019 at 6:56 PM
Why am I receiving an error message in Watch NRL?
If you are receiving an error message in Watch NRL, it's most likely one of the following two: Content Asset Not Available Video Network Error ...
Thu, 18 Jul, 2019 at 6:59 PM
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