Other Issues

How do I contact you? Can I call Customer Support to assist me?
Our Digital Customer Care team can support you effectively and efficiently via our multiple digital channels detailed below. Please note: Watch NRL does no...
Tue, 8 Jan, 2019 at 2:57 PM
Charges from Fox Sports
If you see “Fox Sports Australia Artarmon NSW" in your bank statement, this is a charge for your Watch NRL subscription. You can update any of your...
Wed, 5 Dec, 2018 at 4:14 PM
Why am I having trouble viewing while travelling and using international roaming?
If you're travelling and streaming games from your Australian, New Zealand or Pacific Island SIM you may experience the error message "Content no...
Tue, 8 Jan, 2019 at 2:34 PM
Why are my matches slow to load or constantly buffering?
Our video players utilise adaptive streaming technology - meaning that our content network will deliver to you the best possible resolution based on your co...
Tue, 8 Jan, 2019 at 3:00 PM
I am Geo-blocked. Why can’t I Watch?
I am currently outside Australia and Geo-blocked Please ensure location services are turned on. If you are using an Australian Sim card whilst using...
Wed, 5 Sep, 2018 at 6:09 PM
I'm unable to view the stream of a live game - what's happening?
First, please check the following: Check the scheduled time of the live stream to see if it has started Have you signed up at the Watch NRL website and c...
Tue, 8 Jan, 2019 at 3:08 PM
How do I update the app on my Apple or Android device?
We'll occasionally send an update your way so that Watch AFL can always be performing at its peak. Here's how to update your app:  Apple:  ...
Tue, 30 Jan, 2018 at 4:14 PM
Why am I having trouble viewing while travelling and using international roaming?
If you're travelling and streaming games from your Australian SIM you may experience the error message "Content not available in your region"...
Thu, 1 Feb, 2018 at 5:45 PM
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