If you're having trouble viewing a live stream on the Watch NRL service, we've most likely got a quick and easy fix for you. 

Have you checked the following:

  1. Where in the world are you? Watch NRL is a geo-location based service. The service is only available to those outside of Australia, New Zealand and some Pacific Island countries. If you're outside these countries and are still having troubles, follow the steps in this article.
  2. Have you checked your timezone in relation to the kick-off time back in Australia? Check to see that the scheduled time of the live stream has started.
  3. Do you have an active subscription? If you can't log in to your Watch NRL account, you may need to sign up or renew your subscription.
  4. Are you using a compatible device or browser? If you're using a device or browser not supported by Watch NRL, you may experience playback issues.
  5. Is your internet connection strong enough? We recommend a minimum internet speed of 7.5Mbps for an uninterrupted stream. Run an internet speed test to determine your internet connection.
  6. How are you accessing the Watch NRL service? Make sure you're using the latest version of the mobile app on a compatible iOS or Android device, or if you're watching via a web browser, that you're visiting the official Watch NRL website.
  7. Are you logged in to your Watch NRL account? Click the menu option on the home page. If the first option says 'Log In', sign in with your Watch NRL credentials and start streaming.

If you've checked all of the above and are still have trouble viewing a live stream, you may need to contact the Watch NRL Customer Care team. Try to provide as much information as possible for the team for the most effective and efficient resolution. This might include screenshots of the issue you're experiencing, your device, UDID, internet connection and location.