If you've got any questions about cancellations, refunds or auto-renewals on Watch NRL, this article will point you in the right direction.
Cancellations
If you choose to cancel or change your Watch NRL subscription, you'll need to follow these steps:
- Head to the Watch NRLwebsite on your supported device
- Note: You won't be able to cancel your subscription via the Watch NRL mobile app
- Log in to your Watch NRL account
- Click on the menu icon at the top left-hand side on your screen
- Select 'My Profile'
- Here you'll be able to choose 'Manage Your Subscription'
- You'll see a few things here including your current subscription and your next billing date
- Select 'Cancel Subscription' below your current subscription information
- Note: Your subscription will remain active until the date of your next payment. So, you'll still have access to your Watch NRL account while overseas for the remainder of your current subscription - enjoy the Footy!
As per our Terms and Conditions, you must cancel your subscription at least 48 hours prior to your renewal date to avoid further charges.
Refunds
Refunds for 'change of mind' are not available. Watch NRL is offered on a no lock-in contract so you can cancel at any time if you no longer wish to subscribe to the service. As per the Terms of Use, all subscription sales are subject to applicable Australian consumer laws. Please see the Terms and Conditions for full details.
Auto-Renewals
The Watch NRL website and Terms and Conditions state clearly that 'All subscriptions automatically renew' and that subscribers are free to 'cancel at any time'.
Auto-renewal subscriptions will automatically renew at the full price of the chosen subscription. E.g. If you've signed up to a 12-month Subscription, you'll be charged for another 12-month subscription if your subscription auto-renews.
It is also stated in our Terms and Conditions that you must cancel your subscription at least 48 hours prior to your renewal date to avoid further charges. This means that if you do not cancel by this time, Watch NRL will automatically renew your membership for the relevant subscription period and your nominated account will be charged upon confirmation of purchase as set out below:
- Watch NRL Weekly Pass: Automatically debited every 7 days
- Watch NRL Monthly Pass: Automatically debited every month
- Watch NRL 12-Month Pass: Automatically debited every 365 calendar days
Please note: If you are an existing subscriber and need to contact Support Staff, please include your full name, subscription type (weekly, monthly or annual) and the email address associated with your account so we can resolve your enquiry as quickly as possible.
