Why am I receiving 'Unknown Player Error' when watching a Download?

If you're receiving a 'Unknown Player Error' error message when trying to watch a downloaded match or show, please take the following steps: 

1. Log out of your account on the device you are using.
2. Delete your Watch NRL app.
3. Re-install the Watch NRL app.
4. Log back into your account.
5. Re-download your Match/Show. 

If these solutions haven't resolved your issue, please email us at watchnrl@foxsports.com.au or press 'contact us' below. Include your full name, subscription type (weekly, monthly or annual) and the email address associated with your account so we can resolve your enquiry as quickly as possible.